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コースお申し込みおよびその後の手続きについては、Oxford International Study Centre (OISC)の定める約款に基づき行われます。 OISCと申込者本人あるいは代理人がこれを遵守することが、求められます。

お申し込み、コース代金、宿泊費、登録料等関係費用、キャンセルについて定められた点についてのポイントは以下のとおりです。

【注】

邦訳表は、あくまで早わかりとしてのもであり、すべてを記述しているものではありません。

詳細はあくまで、OISCの定めるところに従うものとします。

OISCの定めるTerms and Conditions （約款）

Fees must be paid 14 days before arrival. These include: registration, accommodation placement, full course fee and any optional fees eg airport transfers. A deposit of 25% (or full fees for programmes of one month or less) is required on enrolment for students who need a Home Office letter of acceptance to facilitate Visa and Immigration applications.

Payment must be made in Pounds Sterling, either by cheque or by Bank Transfer. Bank Transfers are subject to a surcharge.

When there is no alternative, we reserve the right to alter courses and course dates without notice. In such cases, alternative arrangements will be made of equal or greater value than the original course booking..

All lessons are 45 minutes long (unless otherwise stated). In the event of a subject being taken by only one student we offer either one half of the number of lessons booked for that subject at no additional cost, or an alternative subject where a group is available.

Enrolment is confirmed when we have received all fees, completed application forms, and a signed copy of Student terms and conditions. Students may begin their programme any Monday. Applications must be accompanied by a passport scan and scan of recent qualifications.

We require that students applying for ALevel programmes have the equivalent of 5 GCSEs with grades A-C of better. Students applying for GCSE or Pre-Boarding school programmes must show aptitude in Maths and English appropriate to their year group. For all programmes for students whose first language is not English we have an initial assessment test (EFL) in order to allocate the most appropriate group for them

Please note that refund and cancellation policy for groups is different and each group has it's own separate agreement.

A total refund (less registration fee, accommodation placement fee, expenses e.g. courier service, and administration fee of £50) is payable when:

• a visa application has been rejected , an appeal has been made, and the letter of rejection (original) is provided
• 30 days cancellation notice is given, prior to course commencement
  
• evidence is produced concerning death or serious illness involving the student or his or her next-of-kinA 50% refund is payable when:
• 15-29 days cancellation notice is given, prior to course commencementA 25% refund is payable when:
• 3-14 days cancellation notice is given, prior to course commencementNo refund of the deposit or fees paid (short courses) is made to students who:
• cancel courses with less than 72 hours notice, or after commencement, or who fail to arrive in Oxford after a visa invitation has been provided.
• A C.A.S has been issued and a visa granted

The above refund conditions refer to tuition, accommodation and all other payments The above terms also apply to cancellation or postponement due to circumstances beyond our control eg disruption of flights, and you are advised to take out insurance against such events before travelling.

Students must obtain medical and travel insurance prior to enrolment.

OISC reserves the right to suspend or dismiss any student, without refund, who behaves in a manner which is deemed to be unsatisfactory. In all such cases, the Home Office and the student's family will be informed. A copy of the full policy on disciplinary procedures and exclusions is available on request.

OISC is not liable for any damage sustained by students, or their property, howsoever caused, while enrolled at the College.

• It is hoped that most complaints and concerns will be resolved quickly and informally.
• If a student has   a complaint, s/he should normally contact their Personal Tutor. In many cases, the matter will be resolved straightaway by this means to the parents' and student’s satisfaction. If the Personal Tutor cannot resolve the matter  alone, it may be necessary for him/her to consult the Principal.
• Complaints made directly to the Principal will usually be referred to the relevant Personal Tutor, unless the Principal deems it appropriate for him/her to deal with. the matter personally.
• The Personal. Tutor will make a written record of all concerns: and complaints and the date on which they were received.  Should the matter not be resolved  within a reasonable period of time or in the event that the Personal Tutor and the student/ parent fail to reach a satisfactory resolution, then parents will be advised to proceed with their complaint in accordance with stage 2 of this procedure.
  

• If the complaint cannot be resolved on an informal basis then the student /parents should put the complaint in. writing to the Principal.. The Principal will decide, after considering the complaint, the appropriate course of action to take.
• In most cases, the Principal will meet with the parents concerned, normally within 7 days of receiving the complaint, to discuss the matter. If possible,  resolution will be reached at this stage.
• It may be necessary for the Principal to carry out further investigations.
• The Principal will keep written records of all meetings and interviews held in relation to the complaint.
• Once the Principal is satisfied that all of the relevant facts have been established, a decision will be made and parents will be informed of this decision in writing. The Principal will also give reasons for her decision.
• If parents/student  are still not satisfied with the decision, they should proceed to Stage 3 of this Procedure.
  

• If parents seek to invoke. Stage 3 (following a failure to reach an earlier resolution), they will be referred to an independent adjudicator who has been appointed by the Directors.
• The adjudicator is a person  who is  not directly involved in the matters detailed in the complaint and who is   independent of the management and running of the College.
• The adjudicator will then acknowledge the complaint and schedule a hearing to take place as soon as practicable and normally within 28 days.
• If the adjudicator deems it necessary, it may require that further particulars of the complaint or any related matter be supplied in advance of the hearing. Copies of such particulars shall be supplied to all parties not later than 7 days prior to the hearing.
• The parents and/or student  may be accompanied to the hearing by one other person. This may be a relative, teacher or friend. It is not the intention that the parties should be legally represented at the hearing.
• If possible, the adjudictor  will resolve the parents' concern immediately, without the need for further investigation.
• Where further investigation is required, the adjudicator  will decide how to carry out the investigation. After due consideration of all the facts  considered  relevant,  a decision  will be made, together with  recommendations,which  shall be completed within 28 days of the hearing. The adjudicator  will write to the parents informing them of the  decision and the reasons for it.
• The decision of the adjudicator  will be final.  The recommendations will be sent in writing to the parents, the Principal, the Directors and where relevant, the person complained of.
• Parents can be assured that all concerns and complaints will be treated seriously and confidentially.*
• Correspondence, statements and records of complaint will be kept confidential except in so far as is required of the College by paragraph 6(2) (j) of the Education (IndependentSchools Standards) Regulations 2003; where disclosure is required in the course of the School's inspection; or where any other legal obligation prevails.